Placing Your Order

Customers ordering from the Bedroomfurnitureusa.com site that wish to use their credit card may enter their information on the web site in the buy on line page. This is a secured site. If you wish to order by phone call the toll free number. You may contact Bedroomfurnitureusa.com toll free at 1-866-888-3058.

If convenient, customers may also e-mail us c/o: info@bedroomfurnitureusa.com and we will return their call during our normal business hours. All orders are subject to availability and manufacturer approval, with customers notified within three days of manufacturer notification of an item being delayed, discontinued or out of stock by the manufacturer. Manufacturer availability or delay of any item shall not terminate any other portion of the order.

Please verify you are looking at the latest product and pricing info by "refreshing" or "renewing" the page; (otherwise you could be viewing a cached page on your computer rather than the most current information on the Bedroomfurnitureusa.com site).

Order Acceptance

Orders may be placed on line at our secured website or by telephone. Acceptance of an order is provisional and is not finally accepted until we have verified price, availability, and quantity, notwithstanding an indication that your order is confirmed. Item availability and price of products offered for sale at the Web site are subject to change without notice, including the updating of our online catalog.

Shipping Charges

Shipping charges to quoted on an individual order bases. Click here to supply the information on which shipping quote will be based.

Shipping, Handling and Tax

Product prices do not include shipping and handling. Estimated shipping costs are provided in good faith, but may vary. Delivery dates are also estimated in good faith, but are not guaranteed. When you receive your furniture, inspect your furniture for damage. It is your responsibility to note any damage or defects on the signed delivery receipt. Once the delivery receipt is signed off and there are no indications of any problems you as the customer will not have any recourse with the freight companies or manufacturers. Sales Tax (currently 7.75%) will be charged on all items delivered to addresses in California.

Delivery and Damage

All orders are shipped in good condition. Packaging, which includes the conditions of the cartons & Furniture MUST BE INSPECTED UPON ARRIVAL. It is imperative that you make a claim of any damage or defect immediately upon delivery by noting the problem on the carrier's Bill of Lading. Please verify that the correct item and number or cartons have been delivered, and inspect your furniture carefully while the delivery person is still at your home, before signing your delivery Bill of Lading receipt. Your signature is your acknowledgement that your merchandise is satisfactory and is in order. Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company. If items have already shipped, shipping charges are non-refundable. If packaging which includes cartons or furniture is damaged, digital pictures are required and you MUST file a claim with the freight company. Damage MUST be described on the bill of lading before the driver leaves. Scratches and minor dents are considered touch up issues and those pieces should not be returned. In most cases the furniture can be repaired. We MUST receive an email immediately on the day of delivery / damage / refusal. If you do not properly report damage at the time of delivery, no claims will be accepted after delivery is completed. Warranty issues are not affected

You will be contacted by the delivery service prior to delivery in order to agree on a day and general eight-hour time window for you to receive your order. NOTE: We employ third party delivery companies and are not responsible for delivery. We will track your order as set forth herein and assist you with any manufacturer or delivery related claims. If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $95.00 per order - So be sure to have someone there to receive your delivery during the time window the delivery service has given you. If your home is not accessible to the delivery truck, we will transport your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation for your furniture from the truck to your home. If this process has to be scheduled and the truck needs to return on another day there may be additional delivery charges that you will have to pay. You must be sure an 18 wheel tractor trailer truck can access your delivery street or alley etc. IF YOU ARE UNABLE TO COORDINATE YOUR SCHEDULE WITHIN 5 BUSINESS DAYS FROM THE TIME THEY CONTACT YOU FOR DELIVERY, STORAGE FEES MAY BE ASSESSED AND YOU WILL BE RESPONSIBLE FOR ANY AND ALL CHARGES THAT APPLY. SINCE WE USE THIRD PARTY DELIVERY COMPANIES ANY RE-DELIVERY CHARGES REGARDLESS OF THE REASON(S) IS THE RESPONSIBILITY OF THE CUSTOMER THAT ORDERED THE PRODUCT.

You may incur a remote delivery surcharge if your ship-to address falls outside of the geographical area normally served by our carriers. Call us for details.

While we have very little damaged merchandise, transfer and slippage do occur on rare occasion. Therefore, be sure to inspect your merchandise upon delivery. Any damages must be noted on your signed delivery receipt before the driver leaves. Keep a copy of this delivery receipt for your records.

When your order arrives, please open the cartons and inspect the furniture carefully.  ANY DAMAGE MUST BE NOTED ON THE ALL COPIES OF THE DELIVERY RECEIPT AT THE TIME OF DELIVERY. 

Please contact our Customer Service Department immediately (via email or phone) to report any problems.  Our friendly staff will be happy to assist you!  We can usually be reached by phone during normal delivery times in most areas. 

As a remedy for minor damage, a "touch up" may be performed on site.  For more significant damage, the item may be returned to the warehouse where it will be repaired by a professional furniture technician. 

In certain instances, replacement parts can be ordered from the manufacturer to replace damaged or defective parts.  (Broken glass, damaged doors/drawer fronts, missing or defective hardware, etc.)  If an item is damaged beyond repair, the item will be replaced.  .

FOR REPAIRS OR REPLACEMENTS, PLEASE ALLOW AN ADDITIONAL 6 TO 10 WEEKS FOR DELIVERY.  (Most problems can be resolved within this time frame.  Allow up to 4 extra weeks for custom-built furniture or for deliveries to more remote areas.  For replacements, additional time may be necessary if the manufacturer is out of stock.)

If you do not note the exact damage on the delivery receipt, then the manufacturer nor the delivery company will be responsible for repairing or replacing any damaged or defective merchandise.

ALL FURNITURE ORDERS ARE NON-RETURNABLE AND NON-REFUNDABLE.

Repairs and replacement

We will arrange repair or replacement, in our sole discretion, products which do not conform to the manufacturer's specifications.

Furniture orders are non-returnable and non-refundable

Once your order is placed with BedroomFurnitureUSA.com, we will submit it to the manufacturer on your behalf.  At this point, BedroomFurnitureUSA.com is financially obligated to purchase the furniture from the manufacturer.  For this reason, we don't accept order cancellations.  Any exception to the cancellation policy will be solely at BedroomFurnitureUSA.com’s  discretion.  If BedroomFurnitureUSA.com deems it appropriate to cancel an order, it will be subject to a 33% cancellation / restocking fee as well as actual shipping charges. 

• No orders are shipped  "On approval" so as to determine quality, finish, color or fit.
• You must be sure what you order you want.

  WARRANTIES:

• Warranties will vary from manufacturer to manufacturer. Typically 6 months to one year.
• Shipping on Warranty returns are the responsibility of the owner of the furniture (the customer) both ways to and from the service center or factory.